Job Title: Technician Supervisor

Location: Remote / Site Work (Ideally Midlands based)

About the Company:

One of the UK's longest-established specialist providers of air hygiene and water treatment solutions, our client is a national organisation supporting a diverse range of sectors, including high-security establishments, healthcare, local government, and education.

Position Overview:

Due to internal restructuring, our client has an opening for a Technician Supervisor to oversee service delivery in the North and South regions. Reporting directly to the Service Delivery Manager, you will manage and support a team of Technicians, ensuring high standards in compliance, health and safety, and resource allocation.

Key Responsibilities:

• Supervise and support Team Leaders and Technicians to ensure service quality and job completion.

• Conduct site visits to assess job quality and ensure H&S standards.

• Manage job resources, ensuring Technicians have the tools, information, and equipment needed.

• Oversee and authorise timesheets and expense claims.

• Serve as the main point of contact for Technicians regarding site-related issues.

• Work closely with the internal operations team to ensure seamless communication.

• Ensure adherence to Health and Safety protocols, including RAMS, incident reporting, and work safety standards.

• Conduct van and equipment checks, ensuring compliance with company requirements.

• Oversee large-scale jobs and ensure all processes align with company standards.

Team Responsibilities:

• Conduct individual performance assessments and probation checks with Technicians.

• Identify training needs and liaise with the Training Supervisor to address gaps.

• Manage team holiday and absences, ensuring sufficient cover through the HR portal.

• Provide regular updates to the Service Delivery Manager on team performance.

• Conduct return-to-work interviews and contribute to the ongoing development of team members.

Candidate Requirements:

• Proven experience in a supervisory or team leader role, ideally within air hygiene, water treatment, or a similar sector.

• Strong organisational and process-planning skills, with a practical, supportive approach to people management.

• Commercial awareness and experience in health & safety-compliant industries.

• Excellent IT skills, especially in Excel, with an ability to streamline and improve processes.

• Effective communicator, skilled in delivering both positive and constructive feedback.

• Proactive and solutions-oriented, with the ability to anticipate challenges and implement preventative measures.

Salary & Benefits:

• Salary £31,605

• Company vehicle with option for personal use.

• Life Assurance and Company Pension.

• Wellness Programme (EAP) and referral programme.

• 33 days holiday, including Bank Holidays, with an extra day off for your birthday.

• Ongoing training, a personalised progression plan, and a company-provided laptop.